Leadership coach Jill Young will help your team get to the next level by refining your approach to leadership and management through simple, effective tools that create powerful change in you and your people.

Supervisors have a tremendous impact on the productivity of those who report to them. This session will introduce participants to the communication, coaching, and conflict management skills that supervisors need to help their people succeed. Session runs 10:00 AM - 12:30 PM.

Best for:  Supervisors, rising stars, and staff who have moved or are moving into roles with greater responsibility

Every day, your staff need to handle encounters with guests and colleagues who are in a variety of situations and emotional states. This session will equip your team with skills and techniques that will help them to remain calm and professional so that they can defuse and de-escalate sensitive situations.

Best for:  Anyone responsible for dealing with guests or staff

After exploring these five strategies with keynote speaker Jill Young, you’ll be able to pinpoint where your colleagues are engaged and where your potential high performers can rise to the challenge of leading.  

Best for:  Hotel owners, managers, supervisors, and anyone responsible for leading staff

Creating a solid return-to-work plan and lowering your premiums doesn't happen by accident – it happens by design. This session will give you the inside track on how to manage and reduce the cost of workers’ compensation claims at your property.  

Best for:  Hotel managers, supervisors, and anyone responsible for HR or payroll 

Take a break from our business sessions and visit our showcase vendors!

Taking proactive steps to reduce loss incidents can save your business money, make your hotel safer, and increase the appeal of your property. This session will review common risks for your property, discuss effective loss prevention, and provide insight on what to do when a loss occurs.

Best for: Hotel managers and operations/maintenance leaders

Hotels are attractive targets for cybercriminals.  Malware, viruses, phishing, ransomware, and data theft: cybersecurity is critical to your hotel’s livelihood. Dealing with the fallout of an attack can affect your business for days, months, or even years. Hear about real-life cyber threats, and learn how to protect your hotel from them.

Best for: Hotel managers and anyone responsible for IT

Are your new employees living up to your expectations? If not, it’s possible they don’t understand what is expected of them. In this session you will learn how to dazzle your new employees with a rock-solid recruitment and onboarding plan, ensuring you are attracting, hiring, and retaining top talent.

Best for: Hotel managers, department managers, supervisors, and anyone responsible for hiring & onboarding new staff

See the latest and greatest in suppliers and products in the hospitality industry during this networking lunch.

Ensuring that managers, team leaders, and supervisors understand their department’s financials can make a big difference to the bottom line. When your staff understand the financials, they can help control costs and increase profits. Hotel Financial Coach David Lund has helped hundreds of hotel professionals understand the numbers, improving the profitability of the businesses they work for, and helping them to advance in their hospitality career.  

Best for: Department managers and supervisors who can make their hotel more profitable

Most businesses have accounts receivable policies about who can bill, when to bill, and when to collect. But a lot of those businesses don’t have a process to enforce their policies and make sure they receive the money they are owed. Overdue receivables have a real cost to your business – attend this session to ensure that your A/R practices aren’t a drain on your cash flow and working capital.

Best for: Hotel owners, managers, and anyone responsible for receivables or collections

If you’re running a hotel without an HR department, this session is for you! Join this panel of hotel managers to share systems, processes, and approaches that will help your property operate more efficiently, and save you time and stress.

Best for: Hotel managers and anyone responsible for HR functions at their property

What is a health & safety program? Does your hotel really need one? Regardless of the size of your property, you are required by law to address the health & safety concerns of your employees. Join us to find out what is required by OHS legislation and how you can make safety part of how you do business. 

Best for: Hotel managers and anyone responsible for health & safety

Enjoy a coffee or tea in between sessions.

The transient nature of the lodging business can expose your hotel to criminal activity, often without your knowledge. From human trafficking to illicit drugs to identity theft, this session will uncover issues that hotels face on a daily basis. You’ll learn how to identify transactions that may be connected to organized crime and get practical tips to keep your hotel from becoming a target.

Best for: Hotel managers, supervisors, and front line employees

Terminating an employee is one of the most sensitive parts of a leader’s role. How you handle it can have real and lasting impacts on the individual, their colleagues, and your business. This session will help you understand how employee terminations can go wrong, and how to make sure they are done right.

Best for: Hotel owners, managers, department managers, supervisors, and anyone responsible for terminating staff

Learn how to hire, train, and empower persons with disabilities in the workplace through the development of a naturally supportive environment. This session will provide you the tools you need to expand your labour pool by creating an inclusive workplace culture and fostering lasting employment relationships.

Best for: Hotel managers, department and hiring managers, and anyone who wants to create a more inclusive workplace

How are your department meetings? Do you have a clear agenda? Are they on time and on track? Does everyone contribute? Should you even have team meetings? Learn the secrets of an effective agenda, and how to make your meetings productive and efficient.

Best for:  Hotel managers, department managers, and anyone responsible for leading meetings