15A: How to Achieve Continuous Improvement through Benchmarking – Canada’s First National Transportation Benchmarking Initiative
Date & Time
Wednesday, May 8, 2019, 2:45 PM - 3:15 PM
Managing infrastructure is becoming increasingly challenging as demands increase and resources remain limited. Municipalities are constantly under pressure to cut costs and provide more services – a feat that can only be achieved through continuous improvement. For years, municipal water, wastewater, storm water, and solid waste departments throughout Canada have been using benchmarking as a means, among others, to effectively communicate performance to stakeholders, establish norms and standards, and identify improvement opportunities. Learn how the methodology developed by these initiatives is currently being adapted to the transportation sector through the creation of Canada’s first National Transportation Benchmarking Initiative (NTBI). Key outcomes of the NTBI will be discussed including the philosophies, practices, and measures developed to facilitate knowledge sharing and enable “apples-to-apples” comparisons between transportation agencies of different sizes, characteristics, and geographic locations.
Location Name
Full Address
Delta Hotels by Marriott Grand Okanagan Resort
1310 Water Street
Kelowna BC V1Y 9P3