Believe it or not, there’s an upside to the COVID pandemic: it’s shown us that nothing is sacrosanct. Businesses that are open to new ways of doing things are the ones that will thrive. Now is the time to rethink hospitality infrastructure, guest experiences, amenities, and administrative structures. Hotel industry expert, podcaster, and author Glenn Haussman will show you how to harness this once-in-a-lifetime opportunity to recreate your property’s entire hospitality experience to better meet the needs of leisure, business, and group travellers, and possibly uncover new categories of travellers altogether.